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SBI Credit Card Customer Care Number

SBI credit card customer care number:- State Bank of India has provided the SBI Bank Credit Card facility 24*7 Toll-free number. The main objective of the State Bank of India is to become India’s largest multi-public sector bank by providing accessible and innovative banking solutions to its customers.

Suppose you have any complaint related to the SBI Credit Card or need additional information. In that case, he can solve your problem by contacting SBI Customer Care Replicative by contacting the SBI Credit Card Customer Care Number given below.

1Toll-Free Number1800-180-1290
2Tolled Number1860-180-1290
3City ​​wise Number39-02-02-02 (While dialling, put the STD code of your city before this number.)

The city-wise SBI credit card customer care number list is provided below. Personal and corporate credit cardholders can contact the numbers given in the table below to get the resolution of any of their credit card-related queries. The following types of contact numbers related to SBI Credit Card are being provided below.

  • City Wise Customer Care Number
  • Missed call service
  • SMS Customer Care Service
  • Important email address
  • SBI Credit Card International Helpline Number
  • SBI Credit Card Enquiry
  • SBI Credit Card Grievance Redressal
  •  Nodal Officer Contact Number Details

What is SBI Credit Card Customer Care Number/Service?

If you are an SBI Credit Card user and wish to receive information, make a complaint or give feedback regarding SBI Credit Card, you will need to speak to a bank representative through one of the means mentioned above. When you contact the bank representative over the phone to solve your complaint & problem, it is called customer care service.

You can even get information related to credit card applications by taking the help of the SBI Credit Card Customer Care Number Center.

24×7 City-Wise SBI Credit Card Customer Care Number

State Bank of India has assigned a unique number 39 02 02 02 to its credit card customers in each city. By contacting this number, any city citizen can get information related to an SBI credit card or register his complaint. But keep in mind that before dialling this number, you must enter the STD code of your city. As soon as you dial the above number along with the STD code of your city, you will get in touch with the customer care executive in your town.

You must carry the following information with you whenever you contact the SBI Credit Card customer Care Number/service centre on the toll-free or tolled number for getting SBI credit card-related information. The information mentioned below will help you to complete the IVR process. Before contacting the customer care centre, you need to have the following information.

  • The 16 digit credit card number is entered on your credit card.
  • SBI credit card expiry date.
  • Date of Birth as provided at the time of credit card application in DDMMYYYY format.
  • The mobile number linked to your credit card account (registered mobile number is helpful in OTP verification)
  • Your credit card’s 4-digit PIN.

SBI Credit Card Customer Care Number Representative Any or all of the above information may be helpful to you, depending on how you are querying. 

Read Also : –How to generate SBI Debit Card PIN?

SBI Credit Card Customer Care Number (Missed Call Service)

It is generally felt that it takes a long time to get in touch with the representative at customer care. Sometimes, even after taking 5 to 6 minutes, the customer care representative cannot be contacted, and you have to get tired and disconnect the call. Keeping this problem in the mind of its credit card customers, the State Bank of India has introduced SBI missed call service to get hassle-free service without spending any time.

To avail of the SBI missed call service, all you have to do is make a small missed call on the numbers given below. After some time, the customer is contacted by the SBI Credit Card Customer Care Number Representative, and a proper solution is provided to their problem. The following missed call numbers are available under SBI missed call service.

  • For balance enquiry – 8422845512
  • For a summary of reward points – 8422845514
  • Last Payment Status – 8422845515
  • To know the available limit and cash limit on the credit card – 8422845513

To get information related to SBI Credit Card, give a missed call by dialling the missed call service number mentioned above. The customer service representative will contact you as soon as it is free.

SBI Credit Card Customer Care Number (SMS Service)

You can also get SBI credit card-related information through the SBI credit card SMS service. All you need to do is send a message in the prescribed text format to SBI Credit Card SMS service number 5676791 from the message box of your registered mobile number as soon as the system receives your message. According to your message, related information will be received on your registered mobile number through message. State Bank of India has prepared different SMS formats to receive different information related to credit cards which are as follows.

InformationSMS Format
For balance enquiryTyper BAL in capital letters and the last four characters of the credit card number and send SBI credit card SMS to service number 5676791 from your registered mobile number. e.g., BAL<>XXXX (where XXXX represents the last 4 digits of your credit card number).
To subscribe to the e-statementType ESTMT in the CAPITAL letter and last four characters of the credit card number and send SMS to SBI Credit Card SMS service number 5676791 from your registered mobile number. e.g., ESTMT<>XXXX (where XXXX represents the last 4 digits of your credit card number).
To block a stolen or lost credit cardType BLOCK in CAPITAL letter and last four characters of the credit card number and send SMS to SBI Credit Card SMS service number 5676791 from your registered mobile number. e.g., BLOCK<>XXXX (where XXXX represents the last 4 digits of your credit card number).
For final payment detailsType PAYMENT in CAPITAL letter and last four characters of the credit card number and send SBI Credit Card SMS to service number 5676791 from your registered mobile number. E.g., PAYMENT<>XXXX (where XXXX represents the last 4 digits of your credit card number).
To request a duplicate statementType DSTMT in capital letters and the last four characters of the credit card number and send SMS to SBI credit card service number 5676791 from your registered mobile number. e.g., DSTMT<>XXXX (where XXXX represents the last 4 digits of your credit card number).
For Reward Point SummaryType REWARD in CAPITAL letter and last four characters of the credit card number and send SBI Credit Card SMS to service number 5676791 from your registered mobile number. e.g., REWARD<>XXXX (where XXXX represents the last 4 digits of your credit card number).
To know the credit and cash limit available on SBI Credit CardType AVAIL in CAPITAL letter and last four characters of the credit card number and send SBI Credit Card SMS to service number 5676791 from your registered mobile number. e.g., AVAIL<>XXXX (where XXXX represents the last 4 digits of your credit card number).

 Keep in mind that here you will incur additional charges on press SMS. This extra charge is not levied by the Bank but by your mobile phone operator as a nominal fee for providing SMS service.

SBI Credit Card Customer Care Number Related Enquiries

State Bank of India has provided its credit card customers with the following services for their credit card-related inquiries.

Regarding credit card theft – 

If your SBI credit card is stolen or lost, then you can contact SBI toll-free numbers 1800 180 1290 and 1860 180 1290 (tolled number) and get your credit card blocked. If you want to block a stolen or lost credit card, you can contact your city’s credit card representative on the city-wise help number 39 02 02 02 by entering the STD code of your city. As soon as you dial this number, you will be directed to the IVR. Remember Dial 2 for SBI Credit Card Stolen and Lost.

You can block SBI Credit Card by going to the ‘Block Lost/Stolen Card’ section by visiting www.sbicard.com through online mode in case your SBI Credit Card is stolen or lost.

In case of theft or loss of SBI credit card, you can also block through the service. For this, only you have to type BLOCK<>XXXX from the message box of your registered mobile number and send it to 5676791. Here you have to enter the last 4 digits of your credit card number instead of XXXX.

In case of card block- 

If your SBI credit card is blocked due to any suspicious activity, then you can get it unblocked by contacting the customer care centre.

Suppose your SBI Credit Card account has been permanently closed, and you wish to reactivate the same. In that case, you may request reactivation by contacting the Credit Card Customer Care Center within 3 months from the date of permanent closure of the Credit Card account.  

Remember, if you request to restart the account after 3 months of the permanent account closure, you will have to apply for a new SBI credit card again.

In case of excessive use of credit card – 

If the credit limit of your SBI credit card gets exhausted and is blocked by the Bank due to you. So to unblock the card again, first of all, pay as soon as possible to bring down the usage amount above your SBI credit card limit.

If you have not taken credit more than the stipulated limit and there is an error, you can contact the customer care hotline and inform it.

Read Also:- SBI Mini Statement Missed Call Service

SBI Credit Card Customer Care Number (International Helpline Number)

If you are an NRI customer of State Bank of India credit card and have any queries related to SBI credit card, you can contact SBI’s international helpline number of SBI bank for its solution. State Bank of India has issued different toll-free numbers for other countries for the non-resident Indian SBI credit card customers, the list of which is as follows. 

List of SBI Credit Card Customer Care Number Toll-Free

Australia    1800 012 473Saudi Arabia800 814 4209
Japan006 633 812 439Singapore800 101 2333
New Zealand    800 449 909USA1866 328 4209
Netherlands800 022 3031UAE800 091 190 05
Italy800 789 407UK808 101 7633
Hong Kong800 932 045Belgium80 076 562
Germany800 183 0736Oman800 757 92
France800 740 849Qatar00800 100 157
Canada1866 3284 209Russia810 800 293 010 12
Bahrain80 801 724South Africa800 982 360

If you are an NRI SBI Credit Cardholder residing in UAE, you can contact the Relationship Manager of SBI’s representative offices in UAE. Information related to SBI Relationship Manager’s office and business centre in UAE is provided below.

 Office

 Address

 email id

 State Bank of India,

 Representative Office,

 Dubai, UAE

 State Bank of India,

 Representative Office,

 P.O. Box – 126959

 Room No. 110, 1st Floor,

 The Business Centre,

 Khalid Bin Walid Road (Bur Juman Metro Station Exit 4), Bur Dubai,

 Tel: +971 43537336

 Fax: +971 43536199

 [email protected]

 [email protected]

 State Bank of India,

 Representative Office,

 Abu Dhabi,

 UAE

 State Bank of India,

 Representative Office,

 P.O. Box – 111783,

 Office 2303, Commercial Tower (Tower A),

 Behind City Seasons Hotel /

 Honda Showroom, Electra Road,

 Abu Dhabi, UAE

 Tel: +971 24469488

 Fax: +971 24469489

 [email protected]

SBI Email Address

SBI credit cardholders in the State Bank of India have also provided an email facility to get any problem or information. SBI Credit Cardholders can directly write their grievances to the email address [email protected] You can also mail by visiting www.sbicard.com. Follow the steps given below to send an email through the official website.

  • First of all, visit the official website of SBI Card www.sbicard.com using the link. The home page of the official website will open.
  • The option of contact-us will appear in the navigation menu on the home page. As soon as you click on the Contact Us link, you will be redirected to the bottom of the page.
  • At the bottom of the home page, you will see the option of ‘EmailEmail Us.’ Click on the link ‘EmailEmail Us.’
  • Clicking on the link ‘EmailEmail Us’ will open the email format. Fill in the requested information in the given format at the designated place.
  • Enter your email details in the message box provided and send them to the Bank.

Read Also:- How to get SBI bank statements on mobile in PDF format?

Credit Card Grievance Redressal

If the SBI Credit Card Customer Care Number Center does not adequately resolve your problem or grievance, you can contact the following Grievance Redressal Platforms given below.

Query Resolution

For any query resolution related to SBI Credit Card, you can contact the customer service representative through phone, email, or SMS. You can also inform the bank manager of your concern by personally visiting the Branch of SBI Bank.

Complaint Management Team

If you have any kind of complaint related to SBI credit card, you can make your complaint through the redressal platform. Experienced managers and expert teams will handle your complaint team. You can track your complaint through TAT and Auto Escalations.

Nodal Officer

The State Bank of India posts a nodal officer to hear the complaints of SBI credit cardholders. This nodal officer has ample experience as he has worked among various departments during his tenure. The Nodal Officer reports to the Head of Customer Care Service. SBI credit card holder can send his complaint to the manager at the following address.

Manager – Customer Services

SBI Cards & Payment Services Pvt. Ltd.

DLF Infinity Towers, Tower C,

12th Floor, Block 2, Building 3,

DLF Cyber ​​City,

Gurgaon 122002 (Haryana) India

If you are not satisfied even after instructing the grievance redressal officer, you can fill the form for your query to the manager. But keep in mind that in the mobile number column, fill your registered mobile number only because OTP will be received on the registered mobile number only, which you have to enter.

SBI Credit Card Customer Care (Nodal Officer Contact Details)

To contact the Nodal Officer, you can email the Nodal Officer’s email id at [email protected]

You can also write the address letter below to contact the Nodal Officer.

Nodal Officer, SBI Card

P.O. bag 28 – GPO,

New Delhi 110001

You can contact the present Principal Nodal Officer, Ms Rupali Bhardwaj, at [email protected] for SBI credit card-related problem resolution.

If you are not satisfied even with the Principal Nodal Officer, then you can submit your complaint.

You can send the customer service head to the email address [email protected]

You can send a letter to the State Bank of India at the address given below to get your SBI credit card-related problem resolved.

Correspondence

SBI Card, P.O. Bag 28,GPO, New Delhi 110001Head Office:SBI Card, Correspondence Department,DLF Infinity Towers,Tower C, 10-12 Floor, Block 2, Building 3, DLF Cyber City, Gurgaon – 122002, Haryana, IndiaTo contact the branch office, please contact at the address given below. But remember all the bank branches are closed on the second and fourth Saturdays of every month. 
KolkataSBI Card, 3rd floor,Block A, Apeejay House,15 Park Street,Kolkata, West Bengal,India – 700 016.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
ChennaiSBI Card, 10th Floor, TVH Agnitio Park, No.141 Rajiv Gandhi Salai, Kandanchavadi, Chennai, Tamil Nadu, India-600096.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
DelhiSBI Card, Fourth Floor, Unit No. 401,402, Aggarwal Millennium Tower, E-1,2,3- Netaji Subhash Palace,Wazirpur, New Delhi, India -34.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
AhmedabadSBI Card, Corporate house, Ashram Road, Gujarat, Ahmedabad, India-380009.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
CochinCochin Shipyard, Mahatma Gandhi Rd, Perumanoor, Ernakulam, Kerala 682015.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
SecunderabadSBI Card, Unit Nos. 3C, 3D & 3E, 3rd Floor, Queens Plaza, 1-8-382, Queens Plaza S.P. Road, Secunderabad, Telangana, India-500003.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
BangaloreSBI Card, Unit Nos. 1001 – 1002, 10th Floor, A- Block, Embassy Heights, 13, Magrath Road, Ashok Nagar, Bangalore, Karnataka, India-60025.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
CoimbatoreSarvajana Higher Sec School Campus, No. 23, Avinashi Rd, Peelamedu, Coimbatore, Tamil Nadu 641004.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
LucknowSBI Card, 5th Floor, BBD Viraj Tower, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh, India-226010.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
JaipurSBI Card, S3-S7, First Floor, Geejgarh Tower, Hawa Sadak, Civil Lines, Jaipur, Rajasthan, India-302006.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
ChandigarhSBI Card, SCO 171-172, Ground Floor, Madhya Marg, Sector – 8, Chandigarh, Chandigarh, India.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
MumbaiSBI Card, 301-B, 3rd Floor, Silver Utopia, Cardinal Gracious Road (Guru Hargovindji Road), Andheri East, Chakala, Mumbai, Mumbai Rural, Maharashtra, India- 400059.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm. 
Mumbai Corporate CentreState Bank of India, Madam Cama Road Branch, State Bank Bhavan Nariman Point, Mumbai 400021.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
PuneSBI Card, 6th Floor, Suyog Platinum (Adjacent to Conrad Hotel), Mangaldas Road, Pune, Maharashtra, India- 411001.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
BhubaneshwarSBI Card, 16 & 17, 1st floor, Block 1 & 2, BMC Bhawani Mall, Saheed Nagar, Bhubaneshwar, Orrisa, India-751007.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
GurgaonSBI Card, 2nd Floor, DLF Infinity Towers, Tower B, Block 2, Building 4, DLF Cyber City, Gurgaon, Haryana, India-122002.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
BhopalSBI Main Branch, New Market,  T.T. Nagar Bhopal 462003.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
GuwahatiSBI RACPC, 4th Floor, Swagata Square, ABC Point, Bhangagarah, Guwahati-781005.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
IndoreSBI GPO Main Branch, Near GPO Post Office, AB Road, Indore-452001.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
JamshedpurState Bank of India, Sakchi Branch, 108, Sayon Complex SNP Area, Sakchi, Jamshedpur 831 001.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
LudhianaState Bank of India – Main Branch, Civil Lines, Near Fountain Chowk, Ludhiana-141001.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm. 
NagpurState Bank of India, Regional Branch Operation, 2nd Floor, Region-1, Zonal Office, Kingsway, Nagpur-440001.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
PatnaState Bank of India, Maurya Lok Complex branch, Maurya Lok Complex, Dak Bungalow Road, Patna-Bihar-800002.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
RaipurState Bank of India, Main Branch,  Jai Stambh Chowk, Raipur 492 001.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
SuratState Bank of India, Station Road Branch, Una Pani Road, Near Amisha Hotel, Surat, Gujarat-395003.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
TrivandrumState Bank of India, MG Road Opp. to AGS office, Trivandrum-695001.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
VadodaraState Bank of India, Mandvi Branch, Opp. Jamnabai Hospital, Vadodara, Gujarat.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
VijayawadaState Bank of India, SME Patamatta Branch, Beside Auto Nagar Bus Stand, Opp. Ramakrishna theatre, Vijayawada 520007.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.
VisakhapatnamState Bank of India, Main Branch, Rednam Gardens, Old jail road, Visakhapatnam 530002.Contact Timings Monday to Saturday from 10:00 am to 4:00 pm.

Read Also:- What is the SBI Green Remit Card?

Other ways to contact SBI Bank for SBI Credit Card related Query

Via Email

You can send your SBI Credit Card-related query in writing to the Customer Service Manager at the address given below.

Manager- Customer Services

SBI Cards & Payment Services Ltd.

DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber ​​City,

Gurgaon -122002(Haryana) India.

Via Twitter

You can also tweet your query on the Twitter handle @SBICard_Connect to get your SBI Credit Card-related query resolved.

Escalation of query– SBI cardholder can contact on number 1860-180-7777 for redressal of his query in unusual circumstances.

Via Fax

SBI credit card holder can send the documents containing the query related to his card to the fax number 0124 2567131 through Fax.

SBI Ombudsman Scheme

The Ombudsman’s Bank has introduced an ombudsman scheme to resolve credit card holders’ grievances related to credit card services. The Reserve Bank of India has introduced Ombudsman Section 35A of the Banking Regulation Act, 1949. Under the Ombudsman Scheme, consumers’ complaints related to credit cards are resolved, and the State Bank of India does proper settlement.

Ombudspersons are considered to be impartial and independent opinionated officers who give their free services. Sportsman investigates the complaints which are yet to be resolved by the Bank. If you do not receive a proper response from any platform of SBI Bank within 30 days, you can place your complaint with the Ombudsman. Ombudsman’s service is free of cost to the customer for redressal of their complaints. If the State Bank of India does not resolve your complaint within the stipulated time frame, you can approach the Ombudsman. State Bank of India has appointed 20 Banking Ombudsman India.

You can send your complaint to the Banking Ombudsman through a written letter.

SBI Credit Card Customer Care Number(Contactless Services Number)

Customer care numbers have been started under Contactless Services in the State Bank of India. State Bank of India has provided two customer care numbers for emergency services related to transactions of its credit cardholders. The service on both the numbers supplied by SBI Bank will be completely contactless, available to all State Bank of India credit cardholders. Both the customer care numbers provided under this service will be toll-free. The main goal of the State Bank of India behind introducing this service is to resolve all types of credit card customers’ queries and requests remotely without having to visit the bank branch.

Contact lens customer care service of State Bank of India can be availed by contacting the customer care number 1800 112 211 or 1800 425 3800. Under the contactless service of SBI Bank, the customer can get the following information related to his account.

  • The cardholder can check his account balance.
  • The customer can check the last 5 transactions of his credit card account.
  • The customer can enter a request to block and re-issue his credit card, debit card, and ATM card.
  • Customers can generate PIN for SBI Green PIN for ATM Card, Credit Card, and Debit Card.

SBI Credit Card Customer Care Number related FAQs

Q-1. What is the customer care number for getting information related to IRCTC SBI Credit Card transactions?

Ans – If you have an IRCTC SBI Credit Card, you can contact customer care number 1800 180 1295 to get information related to credit card transactions. For queries related to IRCTC SBI Credit Card, you can contact the city-wise number 39 02 12 12 before entering the STD code of your city.

Q-2. What to do if someone loses his corporate credit card while travelling abroad?

Ans – If you lose your SBI corporate credit card while travelling abroad, you can contact the 24×7 Visa toll-free number or mail to [email protected] This facility is for 3 days related to an emergency card. It is a complimentary service for SBI Corporate Cards. On return to India, contact the SBI customer care number. This kind of disbursement facility also remains if this facility is available on your card.

Q-3. How can a person close his SBI credit card account?

Ans- For SBI credit card account closure, you can give a written request for credit card closure to SBI Bank or request by contacting the SBI credit card customer care Number helpline number. But keep in mind that the SBI credit card account can be closed only if there are no dues on your credit card. Finally, before giving SBI credit card request, clear all your outstanding payments.

Q-4. If the cardholder requests for re-issuance of the SBI credit card, are they charged extra?

Ans – Yes, if you want to re-issue or replace your credit card, then SBI Bank charges ₹100 + applicable tax as an additional charge.

Q-5. In how many days does SBI get a re-issued credit card?

Ans – If you have submitted an SBI credit card re-issue/replacement request, it gets received by the cardholder within seven working days.

Q-6. What should the customer do if the credit card is not authenticated or accepted at the point of sale terminal?

Ans- If your credit card cannot accept the authentication at the point of sale terminal, always contact the customer care hotline number. The customer care representative will resolve your problem. Before getting the customer care number, make sure to check the SBI credit card expiry date and credit card PIN.

Q-7. What should the customer do if the customer care head does not respond appropriately to the mail at [email protected]?

Ans- If your problem is not resolved even after contacting the Customer Care Head on the email id [email protected], you can send your written complaint to Head – Compliance, Legal & C.S. [email protected]

Q-8. Can SBI Customer Care be contacted through Twitter?

Ans – Yes, SBI Customer Care can be contacted through Twitter. You can tag your complaint or query on the SBI Card Twitter handle @SBICard_Connect.

Q-9. When can I contact the SBI Credit Card helpline number 1800 22 1111?

Ans- You can contact the SBI credit card customer care number 1800 22 1111 from 8:00 am to 8:00 pm from Monday to Saturday. 

Q-10. Can SBI Credit Card related complaints be made through online mode?

Ans- Yes, an SBI Credit Cardholder can register his complaint by visiting the link http://igms.irda.gov.in.

Read Also : – How to contact Bank of Baroda credit card and customer care number?

Guru
Guruhttps://paisaproblem.com/
I am student and part time blogger. I am interest to share my views on financial issues.
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